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Privacy Policy

Privacy Policy

Last updated: April 2026

We keep this simple because we think you deserve to know exactly what we do with your information — without having to wade through pages of legal jargon to find out.

Who we are

Kuthro is a dog collar and leash brand based in California. Our website is kuthro.com. If you have any questions about this policy, reach us at kuthroco@gmail.com.

What information we collect

When you shop with us or interact with our brand, we may collect the following:

Information you give us directly

  • Name, email address, phone number, and shipping address when you place an order or create an account
  • Payment information — we do not store your card details directly. Payments are processed securely through Shopify Payments
  • Messages and inquiries when you contact us
  • Your email address if you sign up for our email list

Information collected automatically

  • Browser type, device type, IP address, and pages visited when you browse kuthro.com
  • Cookies and tracking pixels that help us understand how people use our site and improve your experience
  • Purchase history and browsing behavior on our site

How we use your information

We use the information we collect to:

  • Process and fulfill your orders
  • Send you order confirmations, shipping updates, and customer service communications
  • Send you marketing emails if you have opted in — you can unsubscribe at any time
  • Improve our website, products, and overall customer experience
  • Run targeted advertising on platforms including Meta (Facebook and Instagram), TikTok, and Google
  • Comply with legal obligations

Who we share your information with

We do not sell your personal information. We do share it with trusted third parties who help us run our business:

Shopify Our e-commerce platform. Your order and account data is stored and processed through Shopify. View Shopify's privacy policy at shopify.com/legal/privacy.

Klaviyo Our email marketing platform. If you subscribe to our emails or make a purchase, your name and email address are shared with Klaviyo to manage our communications with you. View Klaviyo's privacy policy at klaviyo.com/legal/privacy.

Meta (Facebook and Instagram) We use Meta Pixel on our website to measure the effectiveness of our advertising and to show relevant ads to people on Facebook and Instagram. This may involve sharing browsing and purchase data with Meta. You can manage your ad preferences at facebook.com/ads/preferences.

Google We use Google Analytics to understand how visitors use our site, and Google Ads to run advertising campaigns. Data collected through these tools is subject to Google's privacy policy at policies.google.com/privacy.

TikTok We use TikTok Pixel to measure ad performance and reach relevant audiences on TikTok. Data collected is subject to TikTok's privacy policy at tiktok.com/legal/privacy-policy.

Shipping carriers Your name and delivery address are shared with our shipping partners to fulfill your order.

Other service providers We may share data with other vendors who help us operate our business, such as customer service tools and analytics platforms. All vendors are required to handle your data securely and only for the purposes we specify.

Cookies

Our website uses cookies — small text files stored on your device — to make the site work, remember your preferences, and understand how people use our site. We also use cookies to power our advertising on Meta, Google, and TikTok.

You can control cookie settings in your browser at any time. Note that disabling certain cookies may affect how the site functions.

Email marketing

If you sign up for our email list or make a purchase, we may send you marketing emails about new products, promotions, and updates. Every marketing email includes an unsubscribe link. You can opt out at any time and we will stop sending you marketing communications within a reasonable timeframe.

We use Klaviyo to manage our email list. Your email data is handled in accordance with Klaviyo's privacy policy.

Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request that we correct inaccurate information
  • Request that we delete your personal information
  • Opt out of the sale or sharing of your personal information (we do not sell your data)
  • Opt out of targeted advertising

To exercise any of these rights, email us at [privacy@kuthro.com]. We will respond within 30 days.

California residents: You have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information as defined by the CCPA. For questions about your California privacy rights, contact us at [privacy@kuthro.com].

Data retention

We keep your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your account, processing returns, and complying with legal obligations. If you request deletion of your data, we will remove it unless we are required by law to retain it.

Children's privacy

Our site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. For significant changes, we will notify you by email or with a notice on our website.

Contact us

Questions, concerns, or requests about your privacy? We are here.

Contact: Kuthroco@gmail.com

Designed for dogs. Inspired by family.